Shipping policy
SHIPPING POLICY
Last updated: September 2026
Thank you for shopping with DuckyTots™. We aim to process and deliver your order as quickly and reliably as possible.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation when applicable.
ESTIMATED DELIVERY TIMES
Once your order has been shipped, delivery typically takes:
3–6 business days
depending on the destination and carrier.
Including processing time, most orders are therefore expected to arrive within approximately 4–8 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly offered and identified as such at checkout.
Occasional delays may occur due to circumstances such as carrier disruptions, severe weather, customs processing, holidays, unusually high order volumes, or other circumstances outside the normal delivery process.
These estimates do not limit any delivery rights available to you under applicable consumer protection law.
SHIPPING DESTINATIONS
DuckyTots™ ships to the destinations made available during checkout.
Available shipping methods, applicable shipping charges, and any known delivery restrictions will be displayed before you complete your purchase.
We reserve the right to restrict shipping to certain countries or regions where we are unable to provide reliable or legally compliant delivery.
SHIPPING COSTS
Any shipping charges payable to DuckyTots™ will be clearly displayed during checkout before you submit your order.
We will not add undisclosed DuckyTots™ shipping charges after your order has been placed.
Any taxes, duties, customs fees, or import charges applicable to international orders will be handled in accordance with the laws and requirements applicable to the destination. Where such charges are not collected by us at checkout and are legally payable by the recipient, they may be collected by the relevant authority or carrier.
ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has shipped.
Please note that tracking information may not update immediately after shipment and may require additional time to appear in the carrier's system.
If you experience an issue with your tracking information, please contact us at:
DELIVERY DELAYS
Although we work to meet our stated processing and delivery estimates, unexpected delays may occasionally occur.
If we become aware that we are unable to ship your order within the stated processing timeframe, we will provide information regarding the delay and, where required by applicable law, provide a revised shipping estimate and the option to cancel the affected order for a refund.
For customers in the United States, DuckyTots™ will comply with applicable requirements concerning advertised shipping times, delay notifications, cancellations, and refunds.
For customers in the European Union and United Kingdom, applicable statutory rights regarding late or non-delivery remain unaffected.
Nothing in this Shipping Policy limits any right to cancel or obtain a refund that you may have under applicable consumer protection law.
LOST OR MISSING ORDERS
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name and order number so we can investigate the shipment.
We may contact the shipping carrier, verify tracking information, or request additional information reasonably necessary to investigate the delivery.
If an order is confirmed lost or cannot be delivered, we will provide an appropriate remedy, such as replacement or refund, as required by applicable law and the circumstances of the order.
We do not waive responsibility for packages where applicable consumer law places responsibility for delivery on the seller.
PACKAGES MARKED AS DELIVERED
If tracking information shows that your package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any secure areas where the carrier may have left the package.
If you are still unable to locate your order, contact us at support@northgrana.com as soon as reasonably possible.
We will review the available delivery information and assist with the appropriate next steps.
Your statutory rights regarding delivery remain unaffected.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide your order number and, where reasonably possible, photographs showing the condition of the package and product.
We will evaluate the issue and provide the appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection law.
If a product appears damaged or unsafe, please discontinue use until the issue has been evaluated.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us immediately at support@northgrana.com.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
If an order is returned to us or requires reshipment because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply where permitted by law.
This does not affect your rights where the delivery problem was caused by DuckyTots™, the carrier selected by us, or another circumstance for which we are legally responsible.
UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned to us because it could not be delivered, please contact support@northgrana.com.
Depending on the reason for the failed delivery, we may arrange reshipment or provide another appropriate solution.
Any additional charges will only be applied where permitted by applicable law and where the delivery failure was attributable to information or circumstances for which the customer is responsible.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order enters fulfillment.
Once an order has been processed or shipped, we may be unable to cancel or modify it. In that case, you may request a return after receiving the order in accordance with our Return & Refund Policy and applicable consumer law.
INTERNATIONAL ORDERS
International deliveries may be subject to customs procedures or other requirements imposed by the destination country.
These procedures may occasionally affect delivery times.
Where applicable law requires us to disclose particular taxes, duties, shipping fees, or other mandatory charges before purchase, we will provide that information as required.
DuckyTots™ does not use this policy to exclude or reduce any statutory rights available to international customers.
EUROPEAN UNION CUSTOMERS
For consumers covered by European Union consumer protection law, delivery will be performed in accordance with the delivery timeframe agreed as part of the purchase and applicable EU law.
Where goods are not delivered within the agreed period, consumers may have statutory rights to request delivery within an additional appropriate period and, in qualifying circumstances, terminate the contract and receive reimbursement.
DuckyTots™ remains responsible for loss or damage during delivery where responsibility rests with the seller under applicable consumer law.
These rights exist independently of our voluntary 90-Day Satisfaction Guarantee. EU rules generally require delivery within 30 days unless another period has been agreed, and place transit risk on the trader when the trader selected the carrier.
UNITED KINGDOM CUSTOMERS
UK customers retain all mandatory rights provided by applicable consumer law.
Applicable UK rules generally require online sellers to disclose delivery arrangements, costs, and expected delivery times before purchase and to deliver within 30 days unless another timeframe has been agreed with the customer.
AUSTRALIAN CUSTOMERS
Nothing in this Shipping Policy excludes, restricts, or modifies consumer guarantees or other rights that cannot lawfully be excluded under the Australian Consumer Law.
If an order cannot be supplied within the stated or otherwise reasonable timeframe, any remedies required by Australian Consumer Law will remain available.
The ACCC specifically advises businesses to give clear and accurate information regarding expected delivery times and to proactively address delays; Australian consumer rights cannot simply be removed through store terms.
STATUTORY CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, waive, restrict, or modify any consumer right or remedy that cannot legally be excluded or limited.
If the consumer protection laws applicable to your purchase provide greater rights than those contained in this Shipping Policy, those statutory rights will prevail.
CONTACT US
For questions regarding shipping, tracking, delivery, or your order, please contact:
DuckyTots™ Customer Support
support@northgrana.com